Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use cognasylvira services.
Complete Privacy Framework
At cognasylvira, we believe transparency builds trust. This comprehensive privacy policy explains exactly how we collect, use, store, and protect your personal information across all our financial education services.
Information We Collect
We collect information in several ways to provide you with personalized financial education and secure services. The data we gather helps us understand your learning preferences and deliver relevant content that matches your business finance goals.
Personal Information
Name, email address, phone number, business details, and professional background information you provide during registration or course enrollment.
Usage Data
Course progress, quiz results, time spent on materials, interaction patterns, and learning preferences to personalize your educational experience.
Technical Information
IP address, browser type, device information, and access logs for security purposes and platform optimization.
Communication Records
Support inquiries, feedback submissions, and correspondence to improve our services and provide better assistance.
How We Use Your Information
Your information serves specific purposes that directly benefit your learning experience and help us maintain a secure, effective platform for financial education.
- Delivering personalized course content and tracking your educational progress
- Sending important updates about courses, new materials, and platform changes
- Providing technical support and responding to your inquiries promptly
- Analyzing platform usage to improve course quality and user experience
- Ensuring platform security and preventing unauthorized access
- Meeting legal requirements and protecting our legitimate business interests
We never sell your personal information to third parties. Any data sharing occurs only with your explicit consent or when required by law.
Data Storage and Security
We employ industry-standard security measures to protect your information. Our data is stored on secure servers with encryption both in transit and at rest. Access is strictly limited to authorized personnel who need the information to provide services.
Data Encryption
All sensitive information is encrypted using AES-256 encryption standards, ensuring your data remains secure during transmission and storage.
Access Controls
Multi-factor authentication and role-based access ensure only authorized team members can access your information for legitimate business purposes.
Regular Monitoring
We continuously monitor our systems for suspicious activity and conduct regular security audits to maintain the highest protection standards.
Data Retention
We retain your information only as long as necessary to provide services or as required by law, typically 7 years for financial education records.
Your Privacy Rights
You have significant control over your personal information. We respect your rights and provide clear procedures for exercising them at any time.
Access Your Data
Request a complete copy of all personal information we hold about you, including course progress and interaction history.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated data, with some information retained as required by law.
Data Portability
Receive your data in a structured, machine-readable format for transfer to another service provider if desired.
Restrict Processing
Limit how we use your information while maintaining your account access and essential service functionality.
Withdraw Consent
Opt out of marketing communications and non-essential data processing while continuing to access educational content.
Third-Party Services
We work with carefully selected partners to enhance your learning experience. These include payment processors, email service providers, and analytics tools. Each partner is bound by strict data protection agreements and can only use your information for specific, authorized purposes.
We regularly review our partnerships to ensure they maintain the same high privacy standards we uphold. You can opt out of non-essential third-party services while still accessing core educational features.
International Data Transfers
While we primarily operate within South Africa, some of our service providers may process data internationally. When transfers occur, we ensure adequate protection through standard contractual clauses and verify that receiving countries provide appropriate data protection levels.
Cookies and Tracking
We use cookies and similar technologies to remember your preferences, maintain your login session, and understand how you interact with our platform. You can control cookie settings through your browser, though some features may not function properly without essential cookies.
- Essential cookies for login and security functions
- Performance cookies to optimize platform speed and functionality
- Preference cookies to remember your settings and customizations
- Analytics cookies to understand usage patterns and improve content
Policy Updates
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. We'll notify you of significant changes through email or prominent platform notices, giving you time to review updates before they take effect.
Minor clarifications or administrative changes may be made without notice, but the core principles of data protection and your privacy rights will remain consistent.
Privacy Questions & Requests
For any privacy-related questions, concerns, or to exercise your rights:
Email: [email protected]
Phone: +27844445734
Address: 1226 Ukhozi Street, Diepkloof Zone 5, Diepmeadow, 1862, South Africa
We respond to privacy requests within 30 days and provide regular updates on complex matters.